Making the most of the Jira integration for Hipchat Data Center
Once in a blue moon, there comes a power couple so good for each other that you can’t help but...
Jira Service Desk tips
How Samsung does lean ITIL® with Jira Service Desk
This is a guest blog written on behalf of Jack Harding, IT Consultant at Praecipio Consulting and Larry Brock, IT...
Delightful customer service: what’s new in Jira Service Desk Cloud
More and more businesses today are differentiating on customer service. Companies like Airbnb have hundreds of support agents ready on...
Get time back with canned responses and SLA copy configurations in Jira Service Desk Server
We know that it can be tedious and time-consuming for IT agents to respond to repetitive requests. Even more so when...
Getting the most out of JQL with Atlassian Marketplace add-ons
One of the great things about Jira is that it is easily extensible. It’s extensiblity layer makes it easy to...
How one ad-tech firm automated their hiring and onboarding with Jira Service Desk
The Trade Desk is famous for automation--specifically when it comes to ad buying. But when their team was growing and growing, they had to use automation for their HR processes as well. For this,...
What’s new in Jira Service Desk? A login-free customer portal, 8 languages, and a customer service template
We’re excited to announce a new login-free portal, multi language support, and a new customer service template. Request help without having...
20 great ITSM add-ons for Jira Service Management
In 2017, we were thrilled to learn that Jira Service Management was named the #1 Most Affordable ITSM solution and...
8 pro-tips for automating Jira Service Desk
Ask anyone in IT – maximizing efficiency and minimizing small and monotonous tasks is the gold standard. Being able to...
Jira Service Desk 3.2 for Server: smarter, faster, simpler
Every day, we collect feedback from our 15,000 valued customers using Jira Service Desk to give great support. That’s why...
Three ways to use Jira Service Desk’s new approvals like a pro
Pop quiz! Name three things you’d rather do than set up approvals in your service desk tool. Get a...
Getting started with Jira Service Desk’s employee self-service and customer satisfaction reports
The right metrics aren’t just a "nice to have" – they're a "must have." Now, you can measure both employee self-service and customer satisfaction. By providing an easy and fast way for customers to...
Skyscanner’s tips for bug triage in Jira + Jira Service Desk
When something goes wrong, it’s nice to know that you can simply raise a ticket and see it fixed. For...
The ABCs of Jira Service Desk: measuring success
In part 1 of this blog series, you learned to create a request catalog that is frictionless for your customers. Part 2 was about unleashing the power of queues for your support teams with...